How can we help?

Sweden, Norway, Germany and the United Kingdom.

Tracked delivery to the United States takes 6–12 working days. Our Track your order page lists the times for every country.

Free on orders over 449 kr. Below that, the delivery cost is shown at checkout before you pay.

We email you a tracking link when your order ships. You can also paste the tracking number on our Track your order page, or log in to your account to see all your orders.

Yes, until the parcel leaves the warehouse. Write to us as soon as you can with your order number.

30 days from the day you receive your order. That is longer than the 14 days the law requires.

Write to us with your order number and what you want to return. We reply with the return address and instructions within 1 working day.

Within 14 days of telling us, to the same payment method. We may wait until the item is back with us or you show proof that you sent it.

Write to us with your order number and a photo. We send a replacement or refund you, and you pay no return costs.

The ones shown below and at checkout. Which ones you see can depend on your country.

Yes. Checkout runs on Shopify's encrypted checkout, and we never see your full card number.

Your local currency: Swedish or Norwegian kronor, euros or pounds, depending on where we deliver.

Each product page shows the recommended age and any warnings.

It depends on the toy. Each product page says what is needed and whether it is included.

Every toy has to be fun on day one, teach something and survive real family life. Our How we choose toys page explains the whole process.

Yes. Add gift wrap in your basket and write a message for the card.

Yes. Enter their address at checkout and add a card message.

Sign up for our newsletter in the pop-up and your welcome code shows on screen straight away. It works on your first order.

Codes work on a first order and cannot be combined. Write to us if something looks wrong.

Click Unsubscribe at the bottom of any email. It takes effect straight away.

No. You can check out as a guest. An account lets you see your orders in one place.

Only to run your order, answer you and, if you agree, send emails and show ads. Our privacy policy has the details.

Click Cookie settings at the bottom of any page.